Returns Returns
Everything you buy from Monster Mobiles is backed by our 7 day Guarantee against defects. Restrictions may apply.
Refunds & Returns Policy
All returned packages will be thoroughly inspected in accordance with our published INSPECTION CRITERIAR, and determination will be made if eligibility requirements are met for credit, replacement, exchange or repair.
Returning a DEFECTIVE ITEM
Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 7 days of original invoice date. Monster Mobiles shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.
Manufacturer Restrictions
Some manufacturers or distributors have implemented returns restrictions that prevent Monster Mobiles from being able to accept returns or offer exchanges, replacements or credits on their products.
Non-Defective Returns
Returns of NON-DEFECTIVE items that are returnable by MonsterMobiles.com.au to product manufacturer or distributor may, at Monster Mobiles sole discretion, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 15% RE-STOCKING FEE and such returns will be for store credit or refund at Monster Mobile’s sole discretion within 7 days of original invoice date.
ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and Monster Mobile’s return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.
ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. There is no exception to this industry rule. This is to ensure the phone has not had liquid or deliberate damage. If the item is found to be faulty, we will send you the same model or another replacement. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.
The following criteria will be followed in rejecting returns and refusing credit:
· Products which are improperly packaged
· Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
· Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)
· Products or packages with barcode label removed
· Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (Monster Mobiles maintains serial number tracking)
· DAMAGE: Cracked components or damage to any circuit boards
· DAMAGE: Any dents, scratches, defacement or abuse of base casting
· DAMAGE: Torn or punctured tape seals
Return Authorization Number
Returns will not be accepted without a valid Return Authorization (RA) number. RA numbers will expire after 14 days. Any return we receive without an RA number will be documented and returned to you.
Ship and Insure Your Return
We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” Monster Mobiles shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our facility will be paid by you, the customer, and is non-refundable. At our discretion Monster Mobiles may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products.
NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 15% RE-STOCKING FEE and such returns will be for store credit or refund at Monster Mobile’s sole discretion within 7 days of original invoice date.
If your return DOES NOT Qualify: In the event that the product you are returning does NOT meet the requirements described in this document, we will take a sample photograph of the item and prepare a detailed report of our determination to deny the return. The merchandise will be returned to you.
Refundable Fees
A refund of the purchase price excluding payment surcharges, shipping & handling fees will be provided where the product is strictly in new condition, original packaging and include all disks, registration cards, packing materials and other accessories. Monster Mobiles will process your refund request as expeditiously as possible according to Monster Mobiles internal processing procedures.
To download a printable returns form, please see below: