Delivery Delivery
Total time is based on the amount of time it takes to get payment authorisation, order processing, and the transit time from the carrier. This can range from 24 hours to 7 business days for in-stock items.
When purchasing from Monster Mobiles we guarantee we will ship your item within 7 working days. If due to unforeseen circumstances we cannot deliver your item on time we will try to contact you to make an alternative arrangement. We will endeavour to complete all orders for goods within the 7 working day period subject to stock availability.
1. Delivery Notifications
You will receive an email at the address you have specified when your order has been despatched - this email contains the tracking number so you can track it online or via telephone right to your door.
2. Delivery Timescales
If placed before 3 pm, subject to passing necessary checks, your order will be shipped the same day (or within 48hours).
Due to the nature of the products which we sell, we operate a strict fraud screening process and therefore we are usually only able to offer this next-day service if the order is a straight forward validation (e.g. it is being delivered to the billing address registered to the card, or it is being delivered to a known company). In almost all cases, this is a straight forward process and can be completed immediately.
If this is not the case (e.g. you specify an alternative residential address as the delivery location which resides in another county to the billing address) there may be a delay of a few hours while we perform the appropriate checks. If we are unable to validate your order, you will receive an email to inform you of this.
For out-of-stock items, you can usually expect to receive the item within 2-10 business days. If the delay is likely to be significantly longer than this we will contact you either by telephone or email to inform you of an approximate delivery date.
In the event of a delay, we will contact you either by email or telephone to inform you of this.
2.1 International deliveries
International orders are shipped by ECI, who passes the package onto your overseas delivery company. International shipping is calculated in the checkout, and is usually $48 AUD to most destinations, and the delivery timescale is a non-guaranteed 3 - 7 working days.
3. Postage method
By default, all parcels are sent via Australian Air Express, EMS, or via the services of Australia Post. Optionally, you can choose to have your order sent insured for an additional charge of $3.50.
Typical Charges for deliveries within Australia:
0 - 500g: $6.95
500g - 1kg: $12.99
1 - 2kg: $16.80
2kg - 4kg: $24.00
4kg & Over: $49.00 Flat Rate
Note: These prices are based on the weight and size of products and is an approximate only.
4. Missed deliveries
If you are not in to receive the delivery at the time the delivery is attempted, the carrier will leave you a card. This will allow you to telephone them to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office. Due to security reasons, all items must be signed for and we cannot send items unrecorded.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to redespatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.
5. Late deliveries or despatch
Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.